Retail optical assistant / Front-of-house
We are now looking to welcome a new member to our friendly practice. This opening is in the front-of-house team, welcoming patients, prescreening optical scans and assisting them throughout their time in the practice.
Salary: We are a real living wage employer plus additional benefits (from £21,900 FTE)
Location: New Town, Edinburgh, EH3 6SW
Hours of business: 8.30am-5.30pm, Monday to Friday
Key responsibilities
The practice is recognised across the UK as providing the highest, most comprehensive level of eye care to a wide range of patients. The practice prides itself on its high standards, stunning surroundings, patient-centered approach and expertise in a wide range of areas.
The main role will be welcoming patients to Cameron Optometry and assisting them while they are in the practice, particularly with optical scans. This might include booking appointments, arranging for collection of new glasses and selling them solutions and other products.
In addition, the successful candidate will support to the optometry team, assisting them in various ways. There may be some opportunity to play a role in some other areas of the business.
The role is very varied and may also include other duties to assist with the day-to-day running of an optometry practice.
Person specification
- Professional, confident and flexible, able to juggle various roles
- Exceptional customer service skills and ability to engage with a range of ages and personalities, engendering trust
- Positive and personable, working as a supportive member of the team
- Excellent communication skills with the ability to communicate complex clinical advice to patients as directed by optometrists
- Comfortable managing own workload in a busy, high volume practice
- Excellent computer literacy and comfortable with using technology
- Ability to identify customer needs and assist accordingly.
Training will be provided however any previous experience working in a front-of-house/reception role, or within the optometry industry, would be beneficial.
In addition to a competitive salary, the successful candidate will receive a wide range of generous benefits including staff discount on eye care, glasses and contact lenses; private medical insurance; bonus scheme; above average paid leave levels and opportunities for progression with ongoing training.
If you have these skills and are interested in this exciting and varied role, please send on your CV. We appreciate it is not a classic optical assistant role and is very unique therefore we would be delighted to answer any questions you may have.
A little bit about the Cameron Optometry team: We’re a fun and supportive team and we enjoy getting together outside work be it for a social get-together, fundraising, or whatever. We also have a number of talented bakers so the office is often cake-filled! We also have an allotment in our back garden for healthier, home-grown delights. Our home is a beautiful townhouse in the New Town and we have a comfy, spacious staff room and kitchen, and it’s a great spot for a wander on your breaks, either into Stockbridge or up into town. We have such a mix of personalities in the team, but all have a shared desire to help and care for our patients.
Please take a look through this website and social media to find out more about us.
