Emergency eye care

Emergency eye care

If you have an eye emergency such as a painful red eye, a rapid change in your vision, or are experiencing new flashing lights or floaters in your vision, then it is important that you seek advice from an optometrist.

Within practice opening hours:

If this happens within practice opening hours (Monday – Friday 9am-5.30pm), then please call us on 0131 225 2235. One of our team will take your details and ask you a series of relevant questions. You will then either be offered an appropriate appointment with an optometrist or advice will be sought from the optometrist and you will be called back. A phone call is preferable to an e-mail to ensure that it comes to the immediate attention of our team.

Out with practice opening hours:

If this happens out with practice opening hours, then please call the practice on 0131 225 2235 where you will hear a voice message with mobile phone numbers for our optometrists who will endeavour to take your call.

Should you not manage to contact our optometrists then we would suggest that you contact another optometry practice such as a high street chain that may be open during evenings and weekends.

Your final options, if you cannot see an optometrist, is to phone the minor injuries clinic at the Western General Hospital (WGH) on 0131 537 3481 between 8am and 8.30pm, or after that to attend your local A&E department. At WGH and A&E you will likely be assessed by a non-eye specialist but specialist ophthalmologists up to consultant level are always available on-call to hospital staff. The minor injuries clinic at WGH have limited equipment so ask you to call them for advice before presenting to the clinic.

The Princess Alexandra Eye Pavilion is closed during evenings and weekends and does not have a walk in service. Patients will be turned away if they present without a referral from an optometrist or GP.